Club News

Since joining NSRCC Changi in June 2023, Tham Lay Hoon, Josephine, a Customer Service Officer (Golf), has been assisting golfers with their reservation, registration, and cancellation of flights. Her amiable personality and patience have earned her the Service Excellence Award FY2024/2025.

Members playing golf at NSRCC Changi may find Tham Lay Hoon, Josephine, a Customer Service Officer (Golf) at the golf reception, a warm, gracious, and reassuring presence. Her affable, polite demeanour, and jovial greetings are akin to a ray of sunshine, brightening the golfer's day.

Embracing Empathy

Since joining NSRCC Changi as a Customer Service Officer (Golf) in June 2023, Josephine carries out her responsibilities and commitments with unwavering dedication, driven by her objective of providing a pleasant experience to each member. Working closely with other colleagues, she assists golfers with their reservation, wait-listing, registration and cancellation of flights while handling golfing queries on guest rates, club affiliation, and handicap policies with tactfulness. Besides assisting with the organisation and implementation of private and in-house events, Josephine also prepares the handicap test for members while maintaining their handicaps. Her other responsibilities incorporate notifying members about the inclement weather, collecting golfers’ monthly subscription fees, and handling lost and found items.

Josephine is the epitome of a good Customer Service Officer with her strong interpersonal skills underpinned by empathy. She has mastered the art of active listening, sustaining meaningful and impactful conversations, picking up on verbal and non-verbal cues, tailoring conversations and body language accordingly.

“I try to be friendly, approachable, and patient while providing explanations to the best of my knowledge. I try to go the extra mile, and help whenever I can,” Josephine said.

Exuding grace, composure, and quiet confidence, Josephine exemplifies astute problem-solving skills, patience, attentiveness, and emotional intelligence. Embracing empathy, mindfulness, and composure, Josephine has proven her mettle, her ability to navigate challenges by being keenly attuned to members’ needs and preferences. She remains unruffled in the face of tense situations where members could not find their reservations. Embracing such challenges in her stride, Josephine adopts specially curated approaches guided by wisdom and compassion that resonate with the members and strike a chord in their hearts. Her poise and calm disposition amid the storm proffers assurance to the members.

Recognition for Her Contributions

Driven by the strong mission, purpose and camaraderie, Josephine demonstrates steadfast dedication, tenacity, and fortitude in adversity. Her steadfast contributions have garnered laudable recognition, as she is one of the Service Excellence Award recipients in FY 2024/2025. The award is a testament to her tenacity, unwavering commitment, and heartfelt empathy. She derives an intrinsic sense of fulfilment with this accolade.

“It came as a surprise. It is rewarding when they appreciate my hard work and contributions,” she said.

She credits her supportive team and caring management for playing pivotal roles in providing cherished mentorship and guidance, enabling her to learn the ropes along the way. Bonded in the spirit of solidarity and the shared sense of identity, Josephine forges a strong rapport with her team members, while fostering trust.  

Meet Hezri Bin Adenan, Fitness Instructor and Personal Trainer, and Service Excellence Award recipient FY2024/2025 who has been providing cherished guidance to members seeking to amplify their physical well-being. With a comprehensive understanding of individual needs, he offers specially curated advice on leveraging the gym’s myriad of avant-garde equipment to meet their fitness objectives. He extends kindness and help to members, while sharing the right techniques to adopt to ensure the safe and effective usage of the various equipment. This enhances their comfort, enables them to avert injury, while gaining confidence. He shares his thoughts about receiving the award.

At the heart of NSRCC Changi's gym, members pursuing fitness and vitality may encounter a familiar and encouraging presence - Hezri Bin Adenan, NSRCC's dedicated Fitness Instructor and personal trainer. 

Empowering Members Through Wellness

Since joining NSRCC in March 2024, Hezri has been providing cherished guidance to members seeking to bolster their physical well-being. With a keen understanding of individual needs, he offers specially curated advice on leveraging the gym’s kaleidoscope of state-of-the-art equipment to meet their fitness objectives.

“Health is wealth,” Hezri affirms. “People may purchase equipment and supplements, but some aspects of health cannot be bought. It must be nurtured.,” Hezri added.

This underscores the significance of caring for one’s health and well-being.

A Gentle Guide to Smart, Safe Training

With his amiable disposition, Hezri ensures that members feel at ease.

“I approach them with kindness, and offer help. I share my knowledge on the right techniques to adopt to ensure the safe and effective usage of the various equipment. This enhances their comfort, enables them to avert injury, while gaining confidence,” said Hezri.

With a background in commercial gyms, Hezri adapts his advice according to each member’s age and physical condition. For retirees or those with medical histories, he takes special care.

“Older members may sustain an injury if they land the wrong way. I offering advice on when to jump, where to land, ways to condition their bodies, and gradually build strength. Safety is paramount,” he said.

Apart from ensuring the well-being of the members, Hezri also goes the extra mile to help members’ children prepare for their National Service.

A Well-Earned Recognition

Over the past year, several members have expressed heartfelt appreciation to Hezri through letters of commendation — a testament to the difference he has made.

“It’s rewarding when I see members improving and continuing their fitness routines,” he says. “When they tell me their workouts have benefitted them, it means everything.”

Honoured for His Service Excellence

Recently, Hezri was honoured with the Service Excellence Award for FY 24/25 — a testament of his dedication to supporting members with sincerity and skill.

“I didn’t expect it,” he says with humility. “I’m proud to be appreciated, and it motivates me to keep doing my best for our members.”

Meet Lee Lip Peng, Apple, and Recipient of the Service Excellence Award FY2024/2025. Hailing from Perak Malaysia, Lee Lik Peng Apple joined the Fairway Café in February 2022 following her friend’s encouragement. Apple sociable disposition shines through as she extends service with politeness, a heart ready to serve and a warm smile. Thankful of her supportive team, she shares her thoughts about receiving the award.

If you've dined at NSRCC Kranji’s Fairway Café, you may have already crossed paths with Lee Lik Peng Apple—a beacon of warmth, hospitality, and our proud recipient of the Service Excellence Award.

Apple’s journey to us began with a gentle nudge from a friend and a heart ready to serve. Hailing from Perak, Malaysia, she has spent the past decade building a life in Singapore. In February 2022, she joined the Fairway Café team with kindness and wealth of experience.

Amiable Personality Wins Hearts

With an amicable disposition and natural flair for connecting with people, Apple thrives in the company of our diverse members. She delights in every interaction, and ensures each visit is met with not only delectable and gastronomical delights—but also sincere and, heartfelt service.

“I love interacting with the members. I try to be friendly, polite, helpful—always with a smile. They often greet me by name. If I haven’t seen someone in a while, I’ll ask how they’ve been,” Apple shared with a smile that says it all.

Motivated by a Supportive Team

Behind Apple’s impeccable service and optimism is a supportive team that uplifts and inspires and where the camaraderie runs deep.

“We understand each other’s personalities, and we lift one another up. There’s a strong bond in our team—we motivate each other every single day while appreciating each other’s efforts,” Apple said with gratitude.

She is heartened and grateful to receive the Service Excellence Award as it bore testimony of her positive attitude and service.

“I am happy to receive the award. I am glad that my positive attitude and service have been recognised,” Apple said. 

Apple offered a few heartfelt words for anyone serving in the frontline: “Know your business. Understand your customers. Always be friendly, be polite, and helpful. Let your smile be part of your service.”

The next time you visit Fairway Café at NSRCC Kranji, be sure to say hello to Apple Lee. You’ll be met with more than just service—you’ll be greeted with heart.

Bernie Neo followed in his father’s footsteps to take up golfing more than two decades ago. His father, a good golfer, played an instrumental role in teaching Bernie the game. Bernie never regretted his decision to take up golf. It was a decision that strengthened the father and son bond while paving the way for Bernie to attain two Hole-in-One achievements.

Following in his father’s footsteps, Bernie Neo Ho Guan took up golfing more than 20 years ago.

“I took up golfing because of my father, who is a good golfer. He taught me the game,” said Bernie.

Recently, Bernie attained the Hole-in-One at NSRCC Changi, Hole 9 on March 2 2025.

When asked about how he felt attaining the Hole-in-One, he said, “Fantastic! This is my second Hole-in-One. My first was a long time ago in 2014. It is nice that I can get one again after so long.”

His strategy?

“No strategy! Just trying to get close to the hole on a Par 3,” Bernie quipped.

He enjoys playing at the NSRCC as his friends play there as well.

Encouraging the new golfers on, he urged, “Enjoy the game and the company!”

An avid golfer, Charles Hoi has been golfing for three decades. He attained the golfer’s highly coveted accolade – a Hole-in-One at NSRCC Kranji’s Hole 5 on March 23 2025. In his words, “he has checked off his bucket list!” He encourages other golfers to keep playing with their kakis while pushing themselves to the next level.

After three decades of dedication to the sport, avid golfer, Charles Hoi Kok Khuen achieved the golfer’s’ highly coveted accolade—a hole-in-one. His moment of glory came at NSRCC Kranji’s Hole 5 on March 23 2025, a feat that fills him with pride.

“My strategy? Aim at the flag and clear the front bunker!” he shared, a testament to his decades of experience on the green.

Despite his well-honed technique and wealth of experience, the moment caught Charles by surprise. “It felt surreal—I didn’t even see the ball roll into the hole. But I have checked off my bucket list!” Charles quipped.

Inspired by his peers who were golfers, Charles Hoi took up golfing 30 years ago at the NSRCC, and he did not look back. His peers have become his ‘kakis’.

“The courses are well-maintained considering the heavy usage,” he said.

To encourage other golfers, he said, “Enjoy the game with your kakis. You are also pushing yourself to the next level.”

Charles’s milestone is a well-deserved reward for a passionate golfer who has expended three decades refining his game with steadfast dedication, an indomitable spirit, and patience. Congratulations, Charles!

In 2017, Edric Lim picked up bowling to accompany his brother, who was keen to pick up the sport. Over the past eight years, he trained with diligence. Edric shares how he navigates the challenges of tough lane conditions, and lackluster performance by staying mentally resilient.  Thanks to consistent training and the steadfast guidance and mentorship of his coaches, Edric emerged the champion in NSRCC’s bowling competition. He achieved his personal best with 289 pinfalls on the first game during his Single’s League on 29 September 2024, attaining the $300 House Award.

Edric Lim Xian Jun, 19, who emerged Champion in NSRCC’s bowling competition, and received the $300 House Award on 29 September 2024

Motivated by his brother who was keen to pick up bowling, Edric Lim Xian Jun, then aged 11, joined him in 2017. Over the past eight years, Edric has trained diligently, bowling thrice weekly or even more, sharpening his focus both physically, and mentally.

“Bowling is a physical activity that keeps me active, and makes me mentally stronger,” said Edric, who started out as a one-handed bowler in 2017, before transitioning to a two-handed style in 2019, adapting his technique for better control and power. 

Surmounting the Roadblocks

That said, bowling is not without its challenges. Edric, now aged 19, contended with tough lane conditions, and lackluster performance which adversely affect his mental condition, and yield worse results.

With each competition, Edric grows stronger mentally. He perceives that experience and practice are integral to navigating the challenges.

“Experience equips bowlers with the techniques to adopt in response to different situations while keeping them mentally resilient. This ensures that one bad shot doesn’t throw the bowlers off their entire game. Practice builds trust, enabling bowlers to bowl with confidence. My experiences develop my mental maturity, yielding better shots, and more enjoyable times,” Edric said.

Bolstering His Bowling Proficiency & Accomplishing the House Award

Besides constant practice, Edric’s coaches play indispensable roles in equipping and empowering him with the skills to amplify his bowling proficiency.

“My first coach AK Yong equipped me the knowledge and skills I possess today. Currently, I am also under Coach Jerome who shares tips on upgrading my game further while ensuring I stay in my top form. I always aim to make quality shots, and pick up all my spares to keep my game at its peak,” he said.

Thanks to consistent training, steadfast guidance and mentorship of his coaches, Edric emerged the champion in NSRCC’s bowling competition. He achieved his personal best with 289 pinfalls on the first game during his Single’s League on 29 September 2024, attaining the $300 House Award.

“Winning definitely feels good. All the hard work that I put in, and the coaches’ dedication have paid off, and I am rewarded for it. It also motivates me to keep pushing on, growing and becoming better versions of myself,” Edric said.

His advice for aspiring bowlers?

“Don’t give up. Your hard work will pay off. Bowling at the NSRCC is enjoyable and challenging. The coach conceives creative ways to put one’s consistency to the test, while honing one’s abilities, for example, in spare shooting,” he said.

Ismail Bin Abdul Manif is NSRCC’s Security Officer, and recipient of the Service Excellence Award FY 2024/2025. Apart patrolling the area and facilitating bungalow check-ins, Ismail, who joined the NSRCC since April 2012, also safeguards the resort with a heart full of warmth, uplifting spirits along the way. He shares the approach he embraces to extend assistance to members and guests with kindness and care.

Members strolling the grounds of the NSRCC may have found Ismail Bin Abdul Manif, Security Officer, a familiar face. Besides patrolling the area and facilitating bungalow check-ins, Ismail, who joined the NSRCC since April 2012, also safeguards the serene, tranquil, and panoramic sanctuary with a heart full of warmth, uplifting spirits along the way.

Ismail brightens members’ day with his radiant smiles and jovial greetings. Ismail would gladly go the extra mile to assist people who require directions.

“I greet members and guests, and extend assistance if they require directions. I try to understand and speak with the members and guests with kindness and care,” Ismail said, with quiet humility.

He believes that an exceptional customer service representative embodies certain key qualities.

“A good customer service representative is friendly, helpful, honest, sincere, and patient, and will extend a warm smile to everyone he or she meets,” Ismail said.

Gaining Recognition for His Excellent Service

His steadfast efforts to provide members with pleasant experiences have been recognised. Ismail is honoured as one of the Service Excellence Award Recipients in FY 24/25.

“It is a surprise to receive the Service Excellence Award. While this award brings me pride, it also motivates me to continue providing excellent service to members, and guests,” Ismail said.

Members will continue to experience Ismail’s impeccable service as he enjoys working at the NSRCC.

“I like this place very much. It offers a scenic and tranquil view of the sea and is close to the beach. The colleagues, members and guests are also friendly and would greet me whenever they see me,” said Ismail.

Ismail’s amiable disposition, empathy, politeness, soft-spoken demeanor, patience and willingness to extend a helping hand, exemplify his commitment to providing members and guests enjoyable experiences. With his unwavering dedication to service excellence, Ismail remains a quiet beacon of hospitality, standing watch with grace, kindness and the warm smile that has become a part of NSRCC’s warm welcome.

Intrigued by his father’s passion for golf, Jayden Loh, 14, accompanied his father to watch him play. That sparked Jayden’s interest in playing golf. He benefits from the training at NSRCC’s Junior Golf Development Programme and takes pride in emerging third in his school’s golf tournament. He shares his aspirations going forward.

Intrigued and inspired by his father’s passion for playing golf, Jayden Loh, 14, badgered his father if he could watch him play. That ignited Jayden’s interest in playing golf. He took the bold step to transition from an observer to a player, a journey sparked by curiosity.

“Watching my father in action, I became interested in the game. I purchased a set of clubs and started playing golf in NSRCC’s Junior Golf Development Programme (JGDP),” said Jayden.

Benefitting from the Junior Golf Development Programme

Since enrolling in JGDP, Jayden has gleaned invaluable insights on leveraging techniques to amplify his golf proficiency. The JGDP transformed his passion into purpose.

"JGDP has helped me in several ways, including improving my short game, approaching shots, and more. The coaches taught us the techniques to play at different areas of the course and when to use certain techniques," shared Jayden.

Playing golf requires him to juggle his time effectively between school commitments and his golf practices. Yet, he does not regret the time expended playing and practicing golf. His constant practice on the green bore fruit when he clinched the third place at his school’s golf tournament.

"That was my proudest achievement so far!" quipped Jayden.

Putting His Golfing Skills to the Test

He is enthused about testing his mettle to see how far his swing can take him, benchmarking his progress against the peers in his group.

"I'm excited about meeting others of my age group people and competing against them to see who comes out on top!” Jayden quipped.

With confidence in his stride, and eyes set on the Junior Inter-Club League, Jayden shares with quiet determination, “My goal is to win the Junior Inter-Club League (JICL) this year."

With each swing, Jayden goes a step closer to his dream – driven by his passion for the game, and his heart set on the horizon.

Diagnosed with kidney failure in 1988, Ab Aziz Jamin embarked on his dialysis treatments while grappling with financial struggles and social alienation. In 1991, he received a kidney transplant. In 2004, his transplanted kidney became infected, and he resumed his dialysis at the National Kidney Foundation. His experience with kidney failure inspired him to become an active volunteer and advocate to spread awareness of kidney disease and treatment while championing awareness of organ donation among the Muslim community.

It’s May and we are two weeks away from our flagship Charity Golf event which is targeted at fundraising for the President’s Challenge and the SAF Care Fund.

We feature a beneficiary story from the National Kidney Foundation, one of the beneficiaries adopted by President’s Challenge.

A Life Fraught with Setbacks

Diagnosed with kidney failure in 1988, Ab Aziz Jamin embarked on his dialysis treatments at the Singapore General Hospital (SGH) while juggling a demanding job as a marine officer. The accumulative cost of dialysis placed a huge financial burden upon him and his family. On top of that, the physical strain of kidney failure and frequent dialysis left him feeling severely fatigued.

Aziz grappled with the harsh reality of being alienated from friends and colleagues who could not fully comprehend what he was experiencing. In those early days, dialysers had to be cleaned and reused, which compounded the challenges he confronted.

Life took a positive turn when his wife secured a job at the hospital, which improved their financial situation. In 1991, he received a kidney transplant, which provided a respite from dialysis and a semblance of normalcy to life.

Unfortunately, thirteen years later, his transplanted kidney became infected, and by 2004, Aziz resumed dialysis at NKF’s dialysis centre.

Finding His Purpose

Amid these challenging times, Aziz found solace and purpose in volunteering. His personal experience with kidney failure inspired him to become an advocate, working with the Human Organ Transplant Act (HOTA), Majlis Ugama Islam Singapura (MUIS), and the Muslim Kidney Action Association (MKAC) to promote organ donation awareness within the Muslim community. Since 2015, Aziz has been a significant presence in NKF, actively participating in volunteer activities as a proud NKF Patient Kaki to be a friend to fellow dialysis patients. Aziz is also actively involved in NKF’s Renal Rehabilitation and Lifestyle Rewards Programme, where he frequently participates in education and exercise activities.

Despite nerve issues impeding his mobility, Aziz continues his advocacy work. His voice remains a powerful tool in spreading awareness and educating others about kidney disease and treatment. He contributed to several bazaars and fundraisers, leveraging the stage as a platform to entertain and raise awareness about kidney health. Even when confronted with challenges of unresponsive patients and motivating the younger generation to volunteer, Aziz's steadfast dedication never wavers. In recognition of his efforts, Aziz recently received NKF’s Life Champion Commendation Award in the Inspiring and Resilient Champion category.

“If I can use my experience to help others, why not? That is why I decided to speak up and tell others about kidney disease and organ donation. I hope that my efforts can make some difference in people’s lives,” said Aziz.

From his early days of dialysis to his ongoing advocacy and volunteer efforts, Aziz exemplifies enduring hope and perseverance. He continues to inspire and uplift those navigating the challenges of kidney disease, embodying the spirit of resilience.

Photo by the Singapore Power Group