Providing Security with a Heart

Ismail Bin Abdul Manif is NSRCC’s Security Officer, and recipient of the Service Excellence Award FY 2024/2025. Apart patrolling the area and facilitating bungalow check-ins, Ismail, who joined the NSRCC since April 2012, also safeguards the resort with a heart full of warmth, uplifting spirits along the way. He shares the approach he embraces to extend assistance to members and guests with kindness and care.

Members strolling the grounds of the NSRCC may have found Ismail Bin Abdul Manif, Security Officer, a familiar face. Besides patrolling the area and facilitating bungalow check-ins, Ismail, who joined the NSRCC since April 2012, also safeguards the serene, tranquil, and panoramic sanctuary with a heart full of warmth, uplifting spirits along the way.

Ismail brightens members’ day with his radiant smiles and jovial greetings. Ismail would gladly go the extra mile to assist people who require directions.

“I greet members and guests, and extend assistance if they require directions. I try to understand and speak with the members and guests with kindness and care,” Ismail said, with quiet humility.

He believes that an exceptional customer service representative embodies certain key qualities.

“A good customer service representative is friendly, helpful, honest, sincere, and patient, and will extend a warm smile to everyone he or she meets,” Ismail said.

Gaining Recognition for His Excellent Service

His steadfast efforts to provide members with pleasant experiences have been recognised. Ismail is honoured as one of the Service Excellence Award Recipients in FY 24/25.

“It is a surprise to receive the Service Excellence Award. While this award brings me pride, it also motivates me to continue providing excellent service to members, and guests,” Ismail said.

Members will continue to experience Ismail’s impeccable service as he enjoys working at the NSRCC.

“I like this place very much. It offers a scenic and tranquil view of the sea and is close to the beach. The colleagues, members and guests are also friendly and would greet me whenever they see me,” said Ismail.

Ismail’s amiable disposition, empathy, politeness, soft-spoken demeanor, patience and willingness to extend a helping hand, exemplify his commitment to providing members and guests enjoyable experiences. With his unwavering dedication to service excellence, Ismail remains a quiet beacon of hospitality, standing watch with grace, kindness and the warm smile that has become a part of NSRCC’s warm welcome.